CSAT is short for Customer Satisfaction. It is a performance indicator used to track how satisfied a partner is with the support they received from the NMI support team.

Our CSAT survey asks the question “How satisfied are you with the support you received?” and can be answered using a number scale from 1 to 5, with 1 being very dissatisfied and 5 being very satisfied. There is also a second open-ended follow-up question where you can tell us the reason for your score.

Can I use real payment cards on the CardEase test/staging platform?

From a security point of view, it is not considered good practice to use real payment card data in a testing environment, and accordingly, we do not recommend it.

That said, as the test platform simulates acquirer responses and is not connected to any real acquirers, funds will not be reserved or charged against a live, enrolled payment card.

If you require specific tests be performed, such as CVV or AVS validation, or 3D Secure authentication, please ensure you utilize the test cards noted in the test card Knowledge Garden article.

Card details that are not registered on the test platform will pass AVS and CVV validation regardless of whether they are correct or not (i.e. any given address or CVV will be returned as Matched), so it is advisable to use a combination of test data provided by Credit Call as well as card data generated or sourced by yourself for the testing process.

It is worth noting that any test card data provided by NMI or found anywhere else will not work on any live platform. A card number that passes a Luhn algorithm check does not mean that it is enrolled with any bank or will work on a live payment platform. It is discouraged to ever use test card data on a live system.

How long does it take to switch from a test account to a live account?

Once NMI has received a signed merchant registration form we set up your account on our platform using the merchant account details provided by your acquirer, which can take up to 5 working days in some circumstances. Once this stage is complete we will provide you with the configuration information.

Keep in mind that it can take up to 2 weeks to register as a merchant with 3-D Secure and it is always advisable to allow as much time as possible for the switch over before going live.

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